Refund Policy

Last updated: July 18, 2024

1. Introduction

Welcome to HopeAI LTD's refund policy page. This policy outlines the terms and conditions for refunds on subscription services purchased from our website, Hope-AI BlackTom.

2. Refund Eligibility

We offer refunds for subscription services under the following conditions:

• You request a refund within 14 days of your initial purchase.
• The subscription service has not been used extensively or misused during this period.

3. Refund Process

To initiate a refund, please contact our support team with your order details and reason for the refund request. Once your request is received, we will send you an email to notify you that we have received your request and will provide you with further instructions.

Refunds will be processed using the original payment method. Please note that it may take up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

4. Cancellation of Subscription

You can cancel your subscription at any time by logging into your account on our website and navigating to the subscription management section. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period. No partial refunds are provided for cancellations made after the initial 14-day period.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

6. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: supports@hope-ai.com